• TERMS AND CONDITIONS

Fees

Individuals – initial consultation £65; £75 thereafter.  I also offer a limited number of low cost places.  

Couples – initial consultation £75; £90 thereafter.

Methods of payment: Bank transfer or cash.

Cancellations and Missed Sessions

Cancellations with less than 24 hours’ notice, or failure to attend a session without notice, will incur the full session fee. Should you cancel the session within 48 hours, a 50% charge will be incurred.

If an unavoidable appointment comes up for you, provided you give me more than 48 hours’ notice, I will do my best to offer you an alternative date or time the following week, if possible.

I will give you as much notice as possible of any planned absences on my part and no charge will be incurred for any sessions that I cancel.

Extended Holidays

I cannot “hold” a session date and time for you if you are away for more than three weeks, unless this has been agreed between us in advance, as long breaks are unhelpful during counselling.

Notice Period

I understand that circumstances may suddenly change for you, and that you may need or want to stop therapy early. I will respect your decision, but would ask that you give one weeks’ notice before finishing, so that we can having a final session together to end our time together appropriately.

Privacy Policy

Whilst we are working together, I will collect and record information about you and your sessions in the following ways:

· I record your contact details. This allows us to manage your sessions and keep you informed

· I keep a secure list of your first name, together with your telephone number.  This is to enable my professional executor to contact you if for some reason I must stop working suddenly or unexpectedly.  Your name and number will be removed from this list when our work together ends

· I record your GP information. If we become worried about your wellbeing, we may inform your GP so that they can also be involved in your care. I will always aim to discuss this with you beforehand

I will record a brief summary of what was discussed in each session. This means that I have an ongoing record of your session which allows me to provide continuity of care

To comply with GDPR regulations, I must have a legal basis to record and use your data. The legal basis I use is that you have given your consent, and I will ask you to sign an agreement to record your consent.

All information is securely held, either in locked filing cabinets or secure databases, for 7 years. I will not pass on your information to anyone outside the service, with the following exceptions:

· I am concerned that you pose a threat to yourself or others (as above)

· I am required to by law

Your rights in relation to your data

The GDPR provides various rights for individuals regarding their data. These are listed below.

The right to be informed

The above Privacy Policy informs you of the reason for collecting your data and the use I make of this.

The right of access

You have the right to request the information that I hold on you.

The right to rectification

You have the right to have data that I hold about you corrected, where it is inaccurate or incomplete.

The right to erasure

You have the right to withdraw your consent for me to hold your data, in which case it would be erased.

The right to restrict processing

You can ask me to restrict the way in which I use your data but must provide a reason for wanting this restriction. This is usually a temporary measure.

The right to data portability

You have the right to ask me for the data that I keep electronically, so that you can provide it to a third party, you can also ask me to provide it directly to another organisation. In either case I will provide the data in a way that makes it possible to be used easily by the third party.

Contact details for the Information Commissioner’s Office

If you wish to contact the Information Commissioner for advice or to complain about the way you believe your information is used, please find their address and website below.

The Information Commissioner’s Office Wycliffe House Water Lane

Wilmslow SK9 5AF Website: www.ico.org.uk

Social Media Policy

Please note that I will not contact you or engage in contact with you through any social media